Where Tray files go
Tray files belong in Documents > Electronic Arts > The Sims 4 > Tray. They do not go inside the Mods folder.
What Tray files look like
Tray downloads can include file types like .trayitem, .blueprint, .bpi, .householdbinary, and .sgi. Keep all files from the same download together.
Check your Library filters
Open your in-game Library and check filters like custom content, lots, households, and rooms. Some items are hidden until custom content is enabled in the Library view.
Important: If a lot uses custom content, you still need the CC files in your Mods folder. Tray files place the build or Sim, but CC files make the items appear correctly.
Restart after adding Tray files
If the game was open while you added files, close and reopen it. Then check your Library again.